Support
Ongoing maintenance, security and support that keeps you running.
Priced per plan — ask for a quote
Professional support for businesses in Kenya
A website is never truly finished — it needs updates, security patches and a watchful eye. Edgecom provides website maintenance and IT support in Kenya so your site stays fast, secure and up to date while you focus on running your business.
From content updates and bug fixes to security monitoring, backups and performance tuning, our Nairobi-based team is on hand when you need us. Whether we built your site or not, we can take care of it — with clear support plans and fast, friendly help.
Monitoring
Uptime commitment
Response target
Everything you get with support
A complete, done-for-you service — from the first conversation to long after launch.
Updates & maintenance
Core, plugin and dependency updates applied safely so your site stays current and stable.
Security & monitoring
Proactive monitoring, malware scanning and hardening to keep attackers out.
Backups & recovery
Regular backups and rapid restores, so problems are an inconvenience, not a disaster.
Content updates
Need a page edited, a banner swapped or a product added? Send it over and we handle it.
Performance tuning
Ongoing speed checks and optimisation to keep load times fast as your site grows.
Priority support
A real local team with agreed response times — no overseas queues, no guesswork.
The outcomes you actually care about
-
Peace of mind
Sleep easy knowing your site is monitored, backed up and looked after by people you can call.
-
Fewer nasty surprises
Proactive care catches small issues before they become outages or security breaches.
-
Stay fast and current
Regular updates and tuning keep your site secure, quick and compatible over time.
-
Predictable cost
Simple monthly support plans — budget with confidence, no per-incident shocks.
Support — common questions
Yes. We take on existing websites on most platforms, audit them, and keep them updated, secure and fast.
Updates, security monitoring, backups, content edits and performance checks, with agreed response times — tailored to your needs.
Support plans come with clear response targets, typically within one business day, and faster for urgent issues.
Yes — we clean up compromised sites, restore from backups, patch the cause and harden against repeat attacks.
Yes. Support plans are billed monthly and you can pay via M-Pesa or bank transfer.
Ready to get started with support?
Tell us about your project and get a free, fixed-scope proposal.