Online Store Websites in Kenya
Online shops built around M-Pesa checkout, honest delivery terms and stock levels you can trust.
From KES 45,000 + VAT · prices exclude 16% VAT
Selling online in Kenya comes down to three moments. The customer finds the product, trusts you enough to pay, and receives it when you said they would. A good-looking shop that fumbles any one of them does not sell.
Payment is where most Kenyan stores lose orders. Asking a customer to pay to a till and then type in the confirmation code adds friction and manual checking. With M-Pesa STK push, the payment prompt appears on the customer's phone and the order confirms itself.
We build online stores around checkout, delivery and stock first, and appearance second, because that order is what sells.
Why online stores need a website that works
Four things a good site does for online stores that a Facebook page and a phone number cannot.
The shop is open all night
Orders arrive while you sleep, paid and recorded, ready for dispatch in the morning.
Payments that reconcile themselves
STK push ties each payment to its order, so nobody spends the evening matching M-Pesa messages.
More than Instagram and WhatsApp
Social channels bring attention. A store turns it into orders, with stock, prices and delivery in one place.
Customers you can sell to again
Order history and email addresses let you bring buyers back without paying to reach them twice.
What a good online store website does
The things that separate a site that brings in work from one that just exists. This is how we build for online stores.
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M-Pesa that confirms itself
STK push through Safaricom's Daraja API, with each payment matched to its order automatically. Checking a till by hand stops working beyond a few orders a day.
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Delivery stated before checkout
Where you deliver, what it costs and how long it takes, visible on the product page. Surprise delivery fees are one of the commonest reasons a full cart is abandoned.
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Consistent product photographs
Same background, same light, several angles and something that shows scale. Consistency makes a small shop look established.
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A returns policy you will keep
Say what can be returned, within how many days and who pays for delivery. The Consumer Protection Act, 2012 gives buyers rights a policy cannot remove, so write one you will honour.
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Structure products for growth
Variants for size and colour, SKUs and sensible categories from day one. Fixing the structure at 500 products is far harder than at 50.
Get a website built for your online store
Send your brief in about a minute — we reply with a priced quote within one business day. Or send us the details and we will come back with a fixed-scope proposal.
What online stores usually come to us with
Problems that come up again and again for online stores, and what we would actually do about each one.
“Customers abandon at payment”
Guest checkout, delivery cost shown before the last step, and M-Pesa STK push alongside card payments. The order is marked paid when the payment confirms, not when someone checks the phone.
More on web development“Delivery terms cause disputes”
Delivery zones and fees by area — town centre, estates, upcountry by courier — with timelines and a returns policy that matches what you actually do.
More on web development“We sell things we do not have”
Stock tracked per product and variant, reduced when an order is paid, with low-stock alerts so the website and the shelf agree.
More on system development“Invoicing and tax are manual”
Order records structured for eTIMS, which KRA requires businesses to use for invoicing. Where your eTIMS setup allows it, invoices can be raised from paid orders directly.
More on system development“Our products do not show up in search”
Category and product pages with original descriptions, product structured data and clean addresses, so Google can show your prices and stock.
More on seoYour online store website, done right
The first list comes with every build. The second is what we commonly add for online stores; each is priced in your quote, so nothing turns up as a surprise halfway through.
In every build
- Responsive, mobile-first design
- SSL certificate (HTTPS)
- Basic on-page SEO: titles, descriptions and clean structure
- Contact form, WhatsApp button and click-to-call
- Google Analytics and Search Console set up
Commonly added for online stores — priced in your quote
- M-Pesa STK push and card checkout
- Delivery zones and fees
- Stock and variant management
- Order dashboard and notifications
- Order records ready for eTIMS
- Discount codes and abandoned-cart reminders
Get a free quote for your online store website
Answer a few questions about the project. We will price it properly and email you an itemised, fixed-scope quote in KES — VAT shown — within one business day.
Your brief
What happens next
- We read your brief and price it properly — no configurator guesswork.
- You get an itemised, fixed-scope quote in KES with VAT shown, within one business day.
- If something in it does not fit, we adjust the scope before you commit.
Free and no obligation. We reply within one business day.
Questions about online store websites
An e-commerce store starts from KES 45,000 + 16% VAT. The final price depends on the number of products, payment methods, delivery rules and integrations. The quote builder on this page gives you an itemised figure.
Yes. We integrate M-Pesa STK push on your Paybill or Till, so the customer approves the payment on their phone and the order confirms automatically. Card payments are added through a payment gateway.
KRA requires businesses to issue invoices through eTIMS. A website does not replace your eTIMS setup, but we structure orders so invoicing is straightforward and integrate directly where your setup supports it. Your accountant should confirm what applies to you.
Yes. You add products, prices, stock and photographs from an admin panel, and we train whoever will run the shop day to day.
Every store we build is SEO-ready, with product structured data and clean category pages. Rankings depend on competition, the quality of your product descriptions and ongoing work. Nobody can honestly guarantee position one.
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Where we work
We build for online stores across all 47 counties, remotely and on site around Nairobi.
Areas we serveReady for your online store website?
Send your brief in about a minute — we reply with a priced quote within one business day. Or talk to our team about something more bespoke.