Edgecom CRM — CRM software for Kenyan businesses
One connected system for the whole customer journey — leads, quotations, invoices, payments, receipts and jobs — with nothing ever retyped. Built for Kenyan businesses, supported from Nairobi.
KES 25,000 one-off + VAT · free setup · 2 months support included
Demo login
- grace@edgecom.co.ke
- Password
- password
A fully-seeded demonstration instance — clients, quotations, invoices, payments and jobs all populated with realistic sample data. This Sales-role account can view and run the whole quoting workflow.
System for the whole journey
Fields retyped between documents
Exact to the cent, every currency
What Edgecom CRM does
Edgecom CRM is the complete customer-management and billing platform for Kenyan businesses. One connected system owns the full commercial journey — from first enquiry, through quotations, invoices, payments, receipts and job delivery — so no information is ever entered twice and no document is ever manually assembled. A quotation becomes an invoice in one action with nothing retyped, a paid invoice issues its receipt automatically, and every client carries a permanent, searchable history.
Built for how businesses in Kenya actually work: multi-currency totals (KES, UGX and more) exact to the cent with VAT, discounts and conversions that never drift, M-Pesa-ready payment recording with automatic reconciliation, and role-based access so sales, finance, designers and management each see only what they should. Fully supported by a real Nairobi-based team, with onboarding, training and branded PDF documents included.
Why Kenyan businesses outgrow spreadsheets
Most small and medium businesses in Kenya start the same way: a quotation typed into Word, an invoice rebuilt from scratch in Excel, a payment confirmed by an M-Pesa message on somebody's phone, and a client history that lives in a WhatsApp thread. It works until it does not — until a quotation goes out with last month's prices, an invoice is issued twice, or nobody can say who owes what at month end.
Edgecom CRM closes that gap by keeping one record of the customer from first enquiry to final receipt. A lead becomes a client, the client gets a quotation built from your own price list, the accepted quotation becomes an invoice with every line and every shilling carried across untouched, and recording the payment issues the receipt and updates the balance on its own. Nothing is retyped, so nothing drifts.
It is built for how business is actually done here: VAT at 16% applied correctly on quotations and invoices, multi-currency totals for clients billed in KES, UGX or USD, M-Pesa payments recorded and reconciled against the right invoice, and branded PDF documents your clients can act on immediately. Access is role-based, so sales cannot see finance and designers cannot see pricing, and every action is stamped with the name of the person who took it.
What to check before you buy any CRM in Kenya
- Does it produce a quotation AND an invoice, or only track deals? Many international CRMs stop at the pipeline and leave billing to you.
- Does VAT work the way KRA expects — 16%, shown separately, on both quotations and invoices?
- Can you record an M-Pesa payment against a specific invoice and get a receipt automatically?
- Is pricing per user? Per-seat pricing punishes you for growing your team.
- Who supports it, and in which time zone? A ticket answered 8 hours later is a day lost.
- Can you export your own data if you ever leave?
Everything Edgecom CRM can do
Purpose-built features for real-world results.
One system, end to end
Lead to client, quotation, invoice, payment, receipt and job — every record permanently linked, nothing retyped.
Quotation → invoice in one action
Turn an accepted quotation into an invoice with every line, price, VAT and discount copied exactly.
Automatic receipts & reconciliation
Recording a payment instantly updates the balance, issues a receipt and posts to the timeline.
Money exact to the cent
Multi-currency (KES, UGX…) totals, VAT and discounts stored as integer minor units — no float drift, ever.
Complete client timeline
Quotes, invoices, payments, jobs, emails, calls and notes for each client on one screen, no page leaving the client context.
Role-based access & audit trail
Sales can't see finance and designers can't see pricing — every action attributed to a named user with a timestamp.
Built for the teams who rely on it
Edgecom CRM fits the way real Kenyan organisations work.
Sales teams
Convert leads into clients, build a priced quotation in under 90 seconds and email it — from one screen.
Finance & accounts teams
Turn quotes into invoices, record payments and issue receipts automatically, with balances that always reconcile.
Owners & managers
See what was billed, collected and is still owed — by month, staff, client, service and currency — live on the dashboard.
What you can do with Edgecom CRM
Quote to invoice in one action
An accepted quotation becomes an invoice with every line, price, VAT and discount copied exactly — zero retyped fields.
Record a payment, get a receipt
Entering a payment instantly updates the invoice balance, issues a partial or full receipt and posts to the client timeline.
Every client on one timeline
Quotes, invoices, payments, jobs, emails, calls and notes for a client in one chronological view — no page leaves the client context.
Edgecom CRM pricing — one price, no surprises
One payment covers implementation and your licence. No per-user fees, no setup charge.
Implementation & licence
KES 25,000
one-off + VAT
KES 29,000 including 16% VAT · paid once, not monthly
- Implementation & licence
- KES 25,000 one-off
- Setup & onboarding
- FREE
- Maintenance & support
- First 2 months FREE
After the first two months, maintenance and support are quoted separately based on your usage — we will agree it with you in writing before anything renews.
Get a quoteRequest your Edgecom CRM quote in about a minute
Fill in four fields and we will generate a formal, itemised quote in your name straight away — no waiting for a salesperson to get back to you. You will get a link to view, download and accept it in the Edgecom client portal.
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A real quote, not a callback
Your quote is created immediately with the price and terms shown on this page.
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No obligation
Look at it, share it with your finance team, and accept it only when you are ready.
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One account for everything
The same portal handles your invoices, receipts and support tickets with Edgecom.
Common questions about Edgecom CRM
Edgecom CRM is a one-off KES 25,000 for implementation and your licence, exclusive of 16% VAT (KES 29,000 including VAT). Setup and onboarding are free, and maintenance and support are free for your first two months. There is no monthly subscription bundled into that figure — after the first two months, ongoing maintenance and support are quoted separately based on what you actually need, and agreed with you in writing before anything renews.
No. The licence covers your business, not your headcount — you can add sales, finance and delivery staff without the price changing. This is deliberate: per-seat pricing quietly penalises you for hiring, which is the opposite of what a growing Kenyan SME needs.
Yes. Quotations and invoices carry your company details, PIN and VAT at 16% shown as a separate line, with totals stored as exact integer amounts so nothing rounds away. If you also need direct KRA eTIMS integration, mention it when you request a quote — it is not part of the standard KES 25,000 implementation and we will scope and price it for you separately rather than assume it.
Yes. M-Pesa payments are recorded against the specific invoice they settle, which updates the outstanding balance, issues a full or partial receipt and posts the event to that client's timeline. That means month-end reconciliation is a report you read, not an evening you lose matching messages to invoices.
Most clients are live within a week of confirming the quote. Implementation covers configuring your service or product catalogue, loading your existing client list, setting up your document branding, creating user accounts with the right roles, and training your team. All of that is included in the one-off fee — there are no separate setup charges.
Yes. There is a live demo instance on this page, seeded with realistic clients, quotations, invoices, payments and jobs — sign in with the credentials shown and run the whole quote-to-receipt workflow yourself. No sign-up, no sales call required. If you would rather be walked through it with your own data, request a quote and we will arrange a session.
It is designed for exactly that — Kenyan businesses of roughly 2 to 50 people who are quoting, invoicing and chasing payments manually. Consultancies, agencies, contractors, suppliers, service companies and workshops all use the same core flow: enquiry, quotation, invoice, payment, receipt. If that is your day, the system fits without customisation.
Your instance and its data are yours, and you can export your clients, quotations, invoices and payments at any time. We are a Nairobi-based team and you deal with named people, not a ticket queue in another time zone.
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Learn moreReady to try Edgecom CRM?
Setup is quick — most clients are live within a week. Tell us how your team works and we'll show you the fit.