QueueChat
The WhatsApp CRM for Kenyan businesses — a shared team inbox, instant auto-replies, lead tracking and a support helpdesk, all in one simple dashboard.
- Shared team inbox
- Smart keyword auto-replies
- Lead capture & pipeline
- Support ticket helpdesk
+ 2 more capabilities below
Free trial
Ready auto-replies
To go live
What QueueChat does
QueueChat turns WhatsApp into a complete sales and support platform for Kenyan businesses. Every customer message lands in one shared team inbox, new contacts become leads automatically, and smart keyword auto-replies — in English and Swahili — answer common questions instantly, so nothing slips through the cracks.
Beyond the inbox, QueueChat adds a support-ticket helpdesk with SLAs and auto-routing, a lead pipeline, contact management and real-time analytics. The WhatsApp Business API is fully managed for you, so you can sign up, connect a number and start messaging in minutes — with no Meta configuration required.
Everything QueueChat can do
Purpose-built features for real-world results.
Shared team inbox
Every WhatsApp conversation in one dashboard — assign chats to agents, mark read/unread and reply in real time.
Smart keyword auto-replies
Trigger-based instant answers with 40+ ready templates in English and Swahili, fired by priority and match type.
Lead capture & pipeline
Every new contact becomes a lead automatically — track source, stage and custom fields, linked to the conversation.
Support ticket helpdesk
Turn messages into trackable tickets with categories, priorities, SLA timers and auto-routing rules.
Contacts & segmentation
A central contact directory with tags, custom fields, opt-out tracking and a block list.
Analytics & managed API
Message, keyword and response analytics — with the WhatsApp Business API managed for you, no setup needed.
Built for the teams who rely on it
QueueChat fits the way real Kenyan organisations work.
Sales teams
Capture every WhatsApp enquiry as a lead, route it to an agent and follow up before it goes cold.
Support teams
Turn messages into tickets with categories, SLAs and auto-routing so nothing slips through.
SMEs & shops
Retail, clinics, restaurants, real estate — any business that runs on WhatsApp and needs to keep up.
What you can do with QueueChat
Never miss a WhatsApp lead
Every new contact becomes a lead automatically and lands in a shared inbox your whole team can see.
Reply instantly, day and night
Keyword auto-replies in English and Swahili answer FAQs, prices and orders the moment they arrive.
Run support like a helpdesk
Convert complaints into tickets with priorities and SLA timers, and route them to the right agent.
Common questions about QueueChat
QueueChat is a software platform designed for Kenyan businesses. It is built for Kenyan SMEs and entrepreneurs who want to modernise their operations without expensive enterprise software.
Visit the QueueChat website at https://wacrm.edgecom.co.ke, sign up, and a member of our Nairobi-based team will reach out to help with onboarding. Most clients are set up within 48 hours. You can also request a personalised demo through our contact page to see the platform in action before committing.
Yes. QueueChat integrates natively with M-Pesa for payments. Customers, members or tenants can pay directly via M-Pesa Paybill or Till, and all transactions reconcile automatically in the platform. This means no manual matching — payments appear instantly in your dashboard.
QueueChat is supported by Edgecom's Nairobi-based team. We offer phone, WhatsApp and email support during business hours (8am–6pm EAT, Monday–Friday), with onboarding calls and training included for every new client. We do not use automated chatbots — you speak to a real person every time.
Yes. QueueChat offers guided demos where we walk you through the platform using your own data or sample records. Contact us to schedule a session — there is no obligation to subscribe afterwards.
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Learn moreReady to try QueueChat?
Setup is quick — most clients are live within a week. Tell us how your team works and we'll show you the fit.