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QueueChat

The WhatsApp CRM for Kenyan businesses — a shared team inbox, instant auto-replies, lead tracking and a support helpdesk, all in one simple dashboard.

QueueChat at a glance
  • Shared team inbox
  • Smart keyword auto-replies
  • Lead capture & pipeline
  • Support ticket helpdesk

+ 2 more capabilities below

14-day

Free trial

40+

Ready auto-replies

5 min

To go live

Overview

What QueueChat does

QueueChat turns WhatsApp into a complete sales and support platform for Kenyan businesses. Every customer message lands in one shared team inbox, new contacts become leads automatically, and smart keyword auto-replies — in English and Swahili — answer common questions instantly, so nothing slips through the cracks.

Beyond the inbox, QueueChat adds a support-ticket helpdesk with SLAs and auto-routing, a lead pipeline, contact management and real-time analytics. The WhatsApp Business API is fully managed for you, so you can sign up, connect a number and start messaging in minutes — with no Meta configuration required.

Capabilities

Everything QueueChat can do

Purpose-built features for real-world results.

Shared team inbox

Every WhatsApp conversation in one dashboard — assign chats to agents, mark read/unread and reply in real time.

Smart keyword auto-replies

Trigger-based instant answers with 40+ ready templates in English and Swahili, fired by priority and match type.

Lead capture & pipeline

Every new contact becomes a lead automatically — track source, stage and custom fields, linked to the conversation.

Support ticket helpdesk

Turn messages into trackable tickets with categories, priorities, SLA timers and auto-routing rules.

Contacts & segmentation

A central contact directory with tags, custom fields, opt-out tracking and a block list.

Analytics & managed API

Message, keyword and response analytics — with the WhatsApp Business API managed for you, no setup needed.

Who it's for

Built for the teams who rely on it

QueueChat fits the way real Kenyan organisations work.

Sales teams

Capture every WhatsApp enquiry as a lead, route it to an agent and follow up before it goes cold.

Support teams

Turn messages into tickets with categories, SLAs and auto-routing so nothing slips through.

SMEs & shops

Retail, clinics, restaurants, real estate — any business that runs on WhatsApp and needs to keep up.

In practice

What you can do with QueueChat

Never miss a WhatsApp lead

Every new contact becomes a lead automatically and lands in a shared inbox your whole team can see.

Reply instantly, day and night

Keyword auto-replies in English and Swahili answer FAQs, prices and orders the moment they arrive.

Run support like a helpdesk

Convert complaints into tickets with priorities and SLA timers, and route them to the right agent.

FAQ

Common questions about QueueChat

QueueChat is a software platform designed for Kenyan businesses. It is built for Kenyan SMEs and entrepreneurs who want to modernise their operations without expensive enterprise software.

Visit the QueueChat website at https://wacrm.edgecom.co.ke, sign up, and a member of our Nairobi-based team will reach out to help with onboarding. Most clients are set up within 48 hours. You can also request a personalised demo through our contact page to see the platform in action before committing.

Yes. QueueChat integrates natively with M-Pesa for payments. Customers, members or tenants can pay directly via M-Pesa Paybill or Till, and all transactions reconcile automatically in the platform. This means no manual matching — payments appear instantly in your dashboard.

QueueChat is supported by Edgecom's Nairobi-based team. We offer phone, WhatsApp and email support during business hours (8am–6pm EAT, Monday–Friday), with onboarding calls and training included for every new client. We do not use automated chatbots — you speak to a real person every time.

Yes. QueueChat offers guided demos where we walk you through the platform using your own data or sample records. Contact us to schedule a session — there is no obligation to subscribe afterwards.

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Ready to try QueueChat?

Setup is quick — most clients are live within a week. Tell us how your team works and we'll show you the fit.

Request a demo
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